Content not posting? Here's a couple of things to look for depending on the method you're using to post your content. If you've double-checked the following and you're still having trouble, please ensure to review the How to submit a ticket article prior to submitting the ticket. You can find that article here.
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Check under the 'Accounts' option and make sure all of your accounts are listed as active. If any are listed as 'Disabled' you'll want to remove and reconnect it to Social Post Magic. You can do this in the same manner that you added it originally.
You will also be notified by email if your accounts become disabled.
Most social media sites have their own set of required fields when posting to them. Grouping together accounts that have different requirements will prevent your content from posting.
Have a look at the list below to ensure your posts will be successful!
|Platform||Platform Type||Can Post with these platforms without issue||Limitations|
|Instagram||Instagram is a photo and video sharing social media app. It allows you to share a wide range of content such as photos, videos, Stories, and live videos.||Can post with all platforms except DailyMotion and YouTube||Can only post using the media tab|
|Facebook||Facebook is a social networking site that makes it easy for you to connect and share with family and friends online. Can share photos, videos, and live videos||Can post with all platforms except DailyMotion and YouTube|
|Twitter||Twitter is a 'microblogging' system that allows you to send and receive short posts called tweets. Tweets can be up to 280 characters long and can include links to relevant websites and resources.||Can post with all platforms except DailyMotion and YouTube|
|YouTube||YouTube is a video sharing platform that is also considered a social media platform||DailyMotion||Can only post using the media tab|
|Linkedin||LinkedIn is a social network that focuses on professional networking and career development. You can post videos and photos to LinkedIn and go live on Linkedin||Can post with all platforms except DailyMotion and YouTube|
|VK||VK is a social media platform very similar to Facebook. Post photos, videos, audio files, maps, and documents||Can post with all platforms except DailyMotion and YouTube|
|Tumblr||Microblogging and social networking website. The service allows users to post multimedia and other content to a short-form blog. Users can follow other users' blogs.||Can post with all platforms except DailyMotion and YouTube|
|Reddit||Is a social news aggregation, web content rating, and discussion website, recently including Livestream content through Reddit Public Access Network. Registered members submit content to the site such as links, text posts, images, and videos, which are then voted up or down by other members||Can post with all platforms except DailyMotion and YouTube|
|Telegram||Telegram is an online messaging app that works just like popular messaging apps WhatsApp and Facebook Messenger. This means that you can use it to send messages to your friends when connected to Wi-Fi or your mobile data.||Can post with all platforms except DailyMotion and YouTube|
|DailyMotion||French-based video sharing platform||YouTube||Can only post using the media tab|
|WordPress||WordPress is the easiest to use the platform to build your own social network using the free BuddyPress plugin. It is super flexible and integrates beautifully with any kind of WordPress website. You'll need a self-hosted WordPress.org website to start using BuddyPress||Can post with all platforms except DailyMotion and YouTube|
|Self Hosted WordPress||WordPress is the easiest to use the platform to build your own social network using the free BuddyPress plugin. It is super flexible and integrates beautifully with any kind of WordPress website. You'll need a self-hosted WordPress.org website to start using BuddyPress||Can post with all platforms except DailyMotion and YouTube|
|Pinterest (coming soon)||Pinterest is an image-based social media network where users and businesses can promote and explore their interests by pinning images and videos on virtual bulletin boards.||COMING SOON!|
|Zapier||Connection Tool||Can post with all platforms except DailyMotion and YouTube|
Not all of my Facebook Pages are showing in Social Post Magic:
If all of your Facebook pages are not showing in Social Post Magic, you may need to remove the Social Post Magic app from Facebook and then re-add the pages.
Watch this short video to see how to do this.
Permissions to Social Post Magic App Have Expired in Facebook:
If your permissions to SPM have expired, it's super easy to update your permissions.
Watch this short video to learn how to do this.
Because these are automated RSS Feeds, we have no idea when a post would be posted. For that very reason, the post cannot show up in the "scheduled" calendar.
Once the post has posted you will see it on the "posted" calendar tab.
Why won't my 'Bulk Scheduled" Posts Post?
Please watch this short video to confirm you have followed all of the steps in setting up your bulk scheduled posts. http://youtu.be/mIOuXZVmAIk?hd=1
You must ensure you have selected the days of the week you would like to post.
What formats can I use with Bulk Scheduling?
Social Post Magic bulk scheduling tool only allows images and video in the formats listed below: