Have you ever heard that a picture is worth a thousand words?  Well, in a support desk, a video is worth a thousand pictures and is the best way to help us help you as quickly as possible.  Here's what we need:

Screencast Video

A screencast video which shows the following:

1. The goal you're trying to achieve
2. The steps that are taken to achieve that goal
3. The actual end result
4. Include the direct links to the social media you're expecting to see the content posted to.

Free Screencast software